I took our car into the dealership this morning because the rear lift gate would not open. It is an all electric operation with no manual release which is a really cool feature until it totally stops working. My experience perfectly illustrates why people hate taking their car to the dealership for repair issues.
Let’s call the service representative that I dealt with “Vinnie” because I want to protect his true identity, and after the way I was treated I’m thinking this is a more appropriate name anyway. Vinnie comes in after about an hour and proceeds to go over the written estimate to repair the lift gate issue.
Apparently there had been water leaking from clogged sunroof drains that built up in the spare tire compartment frying the module that controls the lift gate operation. I was told that I really should have had my drains cleaned out to prevent this expensive issue. Total cost: $2,261.01.
Needless to say I sat in a state of shock, and probably didn’t breathe for a couple of minutes, while Vinnie slithered around in the chair across from me. He patiently waited to see if I would approve the repair so he could get his technician working to fix this problem, which was apparently my fault. But, I’m not your average car owner. I’m Vinnie’s arch enemy. I’m a do-it-yourselfer! I left with estimate in hand and went in search of options after paying Vinnie’s dealership $150 for all that hard diagnostic work they did.
After about 3 minutes of searching I discovered that the fried lift gate module is a common problem on these cars due to a faulty design on the drain tubes that the manufacturer refuses to acknowledge. I easily found simple instructions for fixing the issue. You access a manual open lever from inside the rear compartment and order a new module that installs with 3 simple plugs. Total cost: $150.00.
Now, I have not told Vinnie of my discovery yet because I need to wait until my blood pressure returns to normal levels. Vinnie, the technicians, the dealership owner, and probably the CEO of the car company know of this problem with these model cars. Vinnie knew what the problem was before I even took the car in for inspection. Yet, he chose to present the estimate to me as if it was the first time they had ever seen this occur.
I don’t know if Vinnie has a relationship with Jesus or not. I do know that Vinnie and many others who work in that industry have a serious issue with integrity. As followers of Jesus we are expected to operate with the highest standards of honesty, work ethic, grace, love, punctuality and integrity. We should shine in the workplace environment even in the darkest of situations.
I pray that when you are faced with a crisis of integrity you have the courage to stand with Jesus where the Father will get the glory for your choice. We often have little impact on our salary, working conditions, shift hours, or job descriptions. Yet we always have the choice to maintain our integrity. Don’t be a Vinnie.